Subscriptions & Discover
In this category you will find everything about ViCare subscriptions and the Discover section. Learn how to activate and manage your subscriptions, explore new digital services, and unlock additional features to enhance your ViCare experience.
Find answers quickly:
Overview
Subscription & subscription management
- How do I subscribe to either the Savings Assistant or Dynamic Assistant?
- Is there a trial period for subscriptions?
- I have received a voucher (promo code). How can I redeem it?
- Why does my voucher redemption not work?
- Where can I see when I will pay the subscription for the first time?
- How does a voucher affect the free trial period?
- Can I choose which subscription my voucher applies to?
- How can I cancel my subscription?
Savings Assistant in detail
- How much does a Savings Assistant subscription cost?
- Are there any requirements for a Savings Assistant subscription?
- Can I use my Savings Assistant subscription for two heating systems?
- What subscription options do I have with the Savings Assistant and how do they differ?
- Which Savings Assistant features are supported by my Viessmann system?
- In which countries is a Savings Assistant subscription available?
- Why does my Viessmann system not support all Savings Assistant features?
- How much can I save on energy costs with a Savings Assistant subscription?
- What data is collected when I use the Savings Assistant and how secure is it?
- Can my heating installer also see that I have activated the Savings Assistant package?
- Geofencing
- How do I configure my smartphone for optimal Geofencing performance?
- ViCare Geofencing is not working properly – how can I fix it?
- Heating Curve Optimizer
- Savings Overview
- Domestic Hot Water Savings Calculator
- Advanced Reports
- Energy Consumption Comparer
- 7-Day Energy Forecast
- 7-Day Energy Usage
- Monthly PDF Reports
- Preheating
Savings Assistant: Hot Water Optimizer
- What is Hot Water Optimizer?
- How does Hot Water Optimizer work?
- Which Viessmann systems are compatible with Hot Water Optimizer?
- How do I activate Hot Water Optimizer?
- What does BETA mean for Hot Water Optimizer?
- Why is Hot Water Optimizer not available for my system?
- Is my hot water safety protected when Hot Water Optimizer is active?
- Why can I not activate Hot Water Optimizer as a family member?
- Does Hot Water Optimizer affect my hygiene programme or legionella protection?
- Does Hot Water Optimizer change my room heating?
- My hot water feels different since I activated Hot Water Optimizer. What should I do?
- How do I know Hot Water Optimizer is working and which values it is using?
- What is the Event History and what does it show?
- Why does Hot Water Optimizer ask me for feedback and what should I do?
- I activated Hot Water Optimizer and nothing seems to have happened. What should I do?
- How much energy can I save with Hot Water Optimizer?
- Does Hot Water Optimizer consider electricity prices, tariffs or my solar system?
- What happens when I turn Hot Water Optimizer off?
- What happens to Hot Water Optimizer if I cancel my Savings Assistant subscription?
- What data does Hot Water Optimizer use and how is my data handled?
Dynamic Assistant in detail
- How does the Dynamic Assistant subscription benefit me and how does it compare to other providers?
- How much savings can I expect with the Dynamic Assistant?
- What subscription options do I have with the Dynamic Assistant, how much they cost and how do they differ?
- Which Dynamic Assistant features are supported by my Viessmann system?
- Are there any requirements for a Dynamic Assistant subscription?
- Which electricity tariff do I need to be able to benefit from Dynamic Assistant?
- In which countries is a Dynamic Assistant subscription available?
- How exactly does Dynamic Assistant and the “Tarif data usage” affect my system?
- How does it work together with the other optimizations run by Viessmann Energy Management?
- Can I temporarily switch off the optimization (e.g. pause the load shifting for today)?
- How can I track the impact of Dynamic Assistant on my system?
- What is meant by "Your electricity price"?
- What is meant by "Exchange price"?
- What is a smart meter and why is it required?
- What is the difference between Dynamic Assistant and Dynamic Assistant PRO?
- Can I switch between Dynamic Assistant and Dynamic Assistant PRO?
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