Subscriptions & Discover
In this category you will find everything about ViCare subscriptions and the Discover section. Learn how to activate and manage your subscriptions, explore new digital services, and unlock additional features to enhance your ViCare experience.
Find answers quickly:
Overview
Subscription & subscription management
- How do I subscribe to either the Savings Assistant or Dynamic Assistant?
- Is there a trial period for subscriptions?
- I have received a voucher (promo code). How can I redeem it?
- Why does my voucher redemption not work?
- Where can I see when I will pay the subscription for the first time?
- How does a voucher affect the free trial period?
- Can I choose which subscription my voucher applies to?
- How can I cancel my subscription?
Savings Assistant in detail
- How much does a Savings Assistant subscription cost?
- Are there any requirements for a Savings Assistant subscription?
- Can I use my Savings Assistant subscription for two heating systems?
- What subscription options do I have with the Savings Assistant and how do they differ?
- Which Savings Assistant features are supported by my Viessmann system?
- In which countries is a Savings Assistant subscription available?
- Why does my Viessmann system not support all Savings Assistant features?
- How much can I save on energy costs with a Savings Assistant subscription?
- What data is collected when I use the Savings Assistant and how secure is it?
- Can my heating installer also see that I have activated the Savings Assistant package?
- Geofencing
- How do I configure my smartphone for optimal Geofencing performance?
- ViCare Geofencing is not working properly – how can I fix it?
- Heating Curve Optimizer
- Savings Overview
- Domestic Hot Water Savings Calculator
- Advanced Reports
- Energy Consumption Comparer
- 7-Day Energy Forecast
- 7-Day Energy Usage
- Monthly PDF Reports
- Preheating
Dynamic Assistant in detail
- How does the Dynamic Assistant subscription benefit me and how does it compare to other providers?
- How much savings can I expect with the Dynamic Assistant?
- What subscription options do I have with the Dynamic Assistant, how much they cost and how do they differ?
- Which Dynamic Assistant features are supported by my Viessmann system?
- Are there any requirements for a Dynamic Assistant subscription?
- Which electricity tariff do I need to be able to benefit from Dynamic Assistant?
- In which countries is a Dynamic Assistant subscription available?
- How exactly does Dynamic Assistant and the “Tarif data usage” affect my system?
- How does it work together with the other optimizations run by Viessmann Energy Management?
- Can I temporarily switch off the optimization (e.g. pause the load shifting for today)?
- How can I track the impact of Dynamic Assistant on my system?
- What is meant by "Your electricity price"?
- What is meant by "Exchange price"?
- What is a smart meter and why is it required?
Please give us your feedback!
Your feedback is very important to us, as it helps us better understand your needs and continuously improve our services. By sharing your experience, you contribute directly to making our solutions more useful and effective for you and other users.
Error
We are currently unable to process your submit. Please try again later