I have received a voucher (promo code). How can I redeem it?

To redeem a voucher, follow these steps:

For iOS users (iPhone, iPad):

1. Open the ViCare app and log in with your account.
2. Click on “Discover” at the bottom of the app.
3. Click on “Start your free trial” at the bottom of the app. You are not buying anything and are not starting a regular subscription.
4. A new window will open. Choose between the yearly and monthly subscription plan.
5. Accept the conditions for completing the contract.You are not buying anything and are not starting a regular subscription.
6. Click on “Redeem code”.
7. A new window will open. Enter your voucher code in the input mask and click on “Redeem offer”.
8. A new window will open summarizing the information. Now click on “Redeem offer”.
9. You will receive a notification that the voucher has been successfully redeemed and you can open the ViCare app again.
10. If you now click on the “Discover” section in ViCare, you will see the remaining term of your voucher.

Did redeeming the voucher not work? Then please try again via the iOS App Store. You can find the instructions here.

For Android users (e.g. Samsung, Xiaomi, Motorola): You have two options if you installed ViCare App on an Android (not Apple) device:

Custom-Codes: Often consisting of a word and a number, e.g. “SAVINGS2024”, “SUMMER23”, “FREETRIAL90”

1. Open the ViCare app and log in with your account.
2. Click on the "Discover” tab at the bottom of the app.
3. Click on monthly or yearly (depending on the voucher).
4. Click on “Buy subscription now”’. You are not purchasing anything at this moment and are not starting a regular subscription.
5. A new window will open. Click on the payment method at the bottom of the screen (e.g. you will see your credit card stored in the Play Store).
6. A new window will open. Now click on ‘Redeem voucher’.
7. A new window will open. Enter your voucher code in the input mask. If you have a gift card, you can also scan the code.
8. A new window will open summarising the information. You will now see that the voucher is valid and has been accepted. Click on ‘Subscribe’ at the bottom of the interface.
9. The “Savings Assistant” or “Dynamic Assistant” area is visible again. You will see a green bar at the top of the interface indicating that your voucher is active. You can also see how long your voucher is still valid. During this time, you can cancel your subscription at any time free of charge.

One-Time-Codes: Consisting of a combination of 24 numbers and letters, e.g. ‘X6ZD7HJ5ABD8TR1TQWE478AE’:

1. Open the ViCare app and log in with your account.
2. Click on the “Discover” tab at the bottom of the app.
3. Click on “Choose your subscription” at the bottom of the screen. You are not purchasing anything at this moment and are not starting a regular subscription.
4. A new window will open. Click on “Redeem code”.
5. A new window will open. Enter your voucher code in the input mask. If you have a gift card, you can also scan the code.
6. Click on “Redeem” and then on “Continue”.
7. A new window will open summarising the information. Now click on “Subscribe”.
8. The “Savings Assistant” or “Dynamic Assistant” area is displayed again. Click on “Activate your subscription” and then confirm the voucher activation. The following overview confirms the successful activation and summarises the relevant information once again.
9. In the “Savings Assistant” or “Dynamic Assistant” area, you will see a green bar at the top of the interface indicating that your voucher is active. You can also see how long your voucher is still valid. During this time, you can cancel your subscription at any time free of charge.

Did redeeming the voucher not work? Then please try again via the Google Play Store. You can find the instructions here.

Further informations:

• Why does my voucher redemption not work?