Setup & Control
In this category you will find everything about the ViCare app itself. Learn how to install and set it up, manage your account and devices, and discover tips for using ViCare in your daily life.
Find answers quickly:
Introduction to the ViCare app
App settings and user account
- Where can I download the ViCare app?
- How can I create an account in the ViCare app?
- I forgot the password for my ViCare app. What can I do?
- I've forgotten my email address for the ViCare app. What can I do?
- How can I change my password for the Vicare app?
- How do I change the language in the ViCare app?
- How do I reinstall the ViCare app after changing my smartphone?
- Can I also install the ViCare app on my PC?
- Where can I find updates for the ViCare app?
- When will there be extensions for the ViCare app?
- Why do I have to log in to the ViCare app again every 240 days?
- Where is my data stored?
- Why have I been logged out of the ViCare app?
- How can I get rid of “Request for rate the App” in ViCare app?
- Can I use the ViCare app in dark mode or landscape mode?
- How can I delete my ViCare account?
- The ViCare app is not working
- How can I invite other people to control my heating system using the ViCare app?
- Where can I get further information about the ViCare app?
- Which devices and operating systems are supported by the ViCare app?
- How to install the ViCare App on android devices without Google Play (APK Installation)
Connectivity
- How can I connect my Viessmann heating system to the ViCare app?
- What requirements must my network fulfill in order to integrate my Viessmann heating system?
- How can I connect my Viessmann One Base heating system to the ViCare app?
- My network data has changed and my heating system is offline. How can I reconnect it to the ViCare app?
- How can I reconfigure my network?
- Where can I check the Wi-Fi strength?
- How can I check and improve the signal strength of my internet connection?
- The ViCare app no longer connects to the heating system. What do I have to do to restore the connection?
- My internet is working, but my Smart Climate devices are not communicating with each other. What is the reason and how can I fix it?
- How can I use repeaters to ensure optimum signal strength for the operation of my ViCare Radiator Thermostats?
- What do I have to do to receive software updates for my Viessmann energy system?
- In which cases do I need the Vitoconnect communication module?
- What do the Vitoconnect LED displays mean?
- My Wi-Fi settings have changed. How can I reconnect the Vitoconnect to my home network?
- How can I use the ViCare app with the Vitoconnect interface?
- How can I reboot the Vitoconnect communication module?
- How can I pair the Vicare app and the Vitoconnect again (Vitoconnect pairing)?
- Vitoconnect loses connection in mesh Wi-Fi
- Why doesn't Vitoconnect OPTO1 work anymore?
ViCare Control
- Where can I find the serial number of my heating system?
- Should I manually set the new time if the time changed from summer to winter time and vice versa?
- Can I set the time and date on the boiler using the ViCare app?
- I have lost the operating instructions for my heating device. Where can I find a new one?
- How can I customize my heating curve in ViCare application?
- How many systems can I control with one ViCare account?
- How can I add the serial number of my heating system to the ViCare app?
- How can I reduce the risk of legionella contamination in my domestic hot water system?
- How does the child lock work?
- How can I deregister my Viessmann installation or communication module via the ViCare app?
- Where can I set the Heating Time Assistant?
- Where can I set the operating mode?
- Where can I find the device status and diagnostic information in the ViCare app?
- Where can I change the name of my installation?
- Is it possible to change the measurement system (Metric or Imperial) in the ViCare app?
- How can I enable tablet mode?
- Where can I find the "I want hot water" options?
- Which quick selection modes does my system support?
- Can I export my installation statistics to Excel?
- Where does the outside temperature information come from?
- Where can I find the outside temperature history?
- How precisely can I set the temperature?
- Is it possible to check the history of solar data for more than seven days?
- From which platform does the weather forecast in the ViCare application come from?
- Why can’t I rename my Heating Circuit in ViCare?
- Can I customize my dashboard view or hide all unused items?
- How can I influence the ViCare app development and help test out the newest features before they are released?
- Current status of the system and direct link to the installer
- Can I also operate existing Viessmann heating systems with the ViCare app?
- How do I register the Vitoconnect?
- I can no longer find the QR code for the Vitoconnect. What can I do?
- The ViCare app indicates that data cannot be loaded
- In the heating circuit tile “--” is displayed instead of the actual temperature
- The boiler temperature is not displayed
- The flow temperature is not displayed
- The ViCare app does not display the outdoor temperature
- The ViCare app reports recurring faults on my installation. What should I do?
- ViCare app shows that my smartphone is not connected. What can I do?
- I cannot establish connection with Viessmann servers
- Open Window Detection
- Intelligent Heat Control
- What is indicated by the red circle on the temperature tile?
- Can I set the energy-saving mode via the ViCare app?
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