My hot water feels different since I activated Hot Water Optimizer. What should I do?
Hot Water Optimizer
Hot Water Optimizer makes gradual, step-by-step adjustments. The system checks in with you after each small change, always prioritising comfort. This means it is rare to notice your hot water feels different. If you do, here is what you can do:
Step 1: Provide feedback in the app:
Open the ViCare app, go to Hot Water settings, and tap Hysteresis. Choose "Water is too cold" if you want warmer water. The system will correct itself overnight.
Step 2: Check your Event History:
The Event History shows every adjustment and your feedback. You can see what changed, when, and why.
Step 3: Turn Hot Water Optimizer off if you want immediate restoration:
Switching Hot Water Optimizer off instantly restores your previous settings.
If "Water is too cold" is unavailable:
This means you have reached the lowest safety limit. Try increasing your desired hot water temperature in the app, using the direct link in the feedback section.
Still have problems? If comfort does not improve after giving feedback or editing your settings, contact Viessmann support for help.
Please give us your feedback!
Your feedback is very important to us, as it helps us better understand your needs and continuously improve our services. By sharing your experience, you contribute directly to making our solutions more useful and effective for you and other users.
Submit your feedback by clicking the button.
Error
We are currently unable to process your submit. Please try again later
