Why can’t I see feed-in tariffs in the “Tariffs” section?
Tariff entry and financial analysis in ViCare
A feed-in tariff is dependent on your photovoltaic system. You can only add a new tariff if there is a PV inverter available in your installation. To do this, click on the “Add tariff” button and then select “Grid feed-in”.
The following requirements must be met for the “Grid feed-in” option to be displayed:
- The PV system is already commissioned and part of the Viessmann ecosystem
- Viessmann Energy Management is fully configured by the professional partner.
If these requirements are met and you are still unable to add a feed-in tariff, please check the following:
- There are no maintenance or service issues with your PV system. If there are problems with the hardware or software, the PV system may not be able to connect to the ViCare app.
- The ViCare app has the necessary authorizations to access your PV system.
- Your mobile device has a stable and active internet connection. Adding or updating data typically requires an internet connection.
- Commissioning of the Viessmann Energy Management has been completed without errors.
