Why are no data displayed in the financial analysis?

If no data are displayed in the “Finance” section, there might be several reasons for this:

• No tariff added: You may not have added any tariff yet.
• Insufficient tariff configuration: You have only added a heating tariff, but there is no separate billing meter in your system.
• Future start date: The added tariff has a start date in the future, which is why no data is available yet.
• Installation issues: Your energy meter or devices are not properly installed or not connected to the ViCare app.
• Filter or date selection: Filters or date ranges could be selected that restrict the data displayed.
• Internet connection: There may be no connection to the internet.
• Data synchronization: There may be delays in data synchronization. Please give the update some time. Alternatively, try the following:
  • Refresh view: Open "Finance" and refresh the view by swiping down on the screen. You will then recognize the refresh of the view by a small loader at the top of the screen.
  • Restart the app: Close the ViCare app completely and open it again.
• Technical or server problems: Occasionally, technical or server problems can affect the retrieval and display of data.