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FAQ: Carrier Climate Control App

Frequently asked questions about Carrier Climate Control app

With the Carrier Climate Control app, you can enjoy safety, convenience and efficiency when it comes to heating. This cloud-based solution allows you to control your heating system easily via smartphone - anytime, anywhere. The app is equipped with an intuitive graphical user interface. This allows you to see at a glance how you can save energy and CO2, for example, or ensure an even more comfortable home with the Smart Climate devices through single room control.

And Carrier Climate Control can do even more: the intelligent algorithms of Carrier Climate Control Plus, which is available as a subscription, automatically save energy and provide you with many informative consumption graphs. 

What Carrier Climate Control means

  • Warmth and the good feeling of having everything under control - even when you're not at home
  • Automatic energy saving, e.g. at night or on vacation
  • Direct line to the installer with remote maintenance option
  • Control of individual rooms and energy savings thanks to intelligent thermostats

What Carrier Climate Control can do

  • Status of the entire system at a glance and in real time
  • Desired temperature settings according to heating circuits or individual rooms
  • Quickly adjustable switching times for heating and hot water with the heating time assistant
  • Desired hot water temperature can be set
  • Display of gas and electricity consumption and solar yield
  • Display of the current outdoor temperature
  • Temperature history of the last few days
  • Automatic, location-dependent control via geofencing (optional)
  • Control of the room temperature via Alexa voice assistant and Google Home

You can download the Carrier Climate Control from Google Play or the iOS App Store here.

The Carrier Climate Control app can be used in conjunction with a Carrier heating system with integrated Wi-Fi module.

It is available for Android and iOS systems and can be downloaded directly here:

Please note the respective minimum requirements for the operating system so that the app can function optimally.

Further information:

  • How to create your Carrier Climate Control user account.

To create a new Carrier user account, proceed as follows:

  1. Download the Carrier Climate Control app directly from Google Play or the iOS App Store to your phone or tablet.
  2. Open your Carrier Climate Control app and click on “Create account”. You will be guided through all the necessary steps by your wizard, simply click on “Get started”.
  3. Enter your e-mail address - this will become your username.
  4. Enter your name and address. You can use your current location to automatically enter the required details. The system will check whether your address can be determined and is correct, and you will be prompted to select the correct address details if necessary.
  5. Enter a secure password for your new account. The password should consist of at least 8 characters - upper and lower case letters, special characters and numbers.
  6. You will be asked to read and accept Carrier´s Terms of Use and Privacy Policy.
  7. A confirmation screen will be displayed with information on the next steps. Go to your emails and continue with the registration by clicking on the link in your confirmation email to activate your account.
  1. On the login screen of the Carrier Climate Control app, click on the “Forgot password” button.
  2. Enter the e-mail address you used to register.
  3. You will then receive an email with which you can reset your password and create a new one.

Account management
The Viessmann Climate Solutions account is used by several mobile apps (for example ViCare and other Climate Solutions apps). You can delete your account at any time using one of the following methods.

Option 1: Delete your account in the app
If you are using an app that supports in‑app account management:

  1. Open the app
  2. Log in if necessary
  3. Open the Settings tab
  4. Go to Profile
  5. Select Manage account
  6. Choose Delete account

Option 2: Delete your account on a website
You can also manage or delete your account directly on the account management website:

  1. Open the https://account.viessmann-climatesolutions.com/
  2. Log in if necessary
  3. Open Settings
  4. Go to Account settings
  5. Choose 'Delete account'


Important information

  • Deleting your Viessmann Climate Solutions account will remove your personal data and revoke access for all apps using this account.
  • This action is irreversible.

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